If the machine powers on but does not produce stitches, the issue is often related to setup or safety conditions, rather than a mechanical fault.
Before raising a support request, complete the checks below.
This issue may be caused by:
The presser foot not being fully lowered
Thread not correctly engaged in the sewing path
Active safety systems preventing operation
The machine being in an incorrect operating mode
Before escalating the issue:
Lower the presser foot fully
Completely re-thread the machine using the supplied threading diagram
Check that no safety systems or interlocks are active
Test the machine at a reduced speed
Many “machine not sewing” issues are resolved by completing these steps.
If the machine still does not stitch after completing the checks above, contact AE Sewing Machines with the machine model, serial number, and a description of the behaviour observed.

Important notice
The information provided in this article is intended for general guidance only. Operating procedures, safety requirements, and compliance obligations may vary depending on the specific machine, configuration, application, and working environment. Always follow the instructions supplied with your equipment and ensure work is carried out by suitably trained and competent personnel.
To the fullest extent permitted by law, AE Sewing Machines shall not be liable for any loss, damage, or injury arising from the use of this guidance where equipment is used incorrectly, modified, or operated outside the manufacturer’s recommendations.

Need further support or looking to optimise your setup?
AE Sewing Machines offers technical support, servicing, genuine spare parts, upgrades, and automation solutions to help improve reliability, efficiency, and long-term performance.
If you require professional assistance, training, or would like to discuss service or support options, our team will be happy to help.
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AE Sewing Machines
Advance Enterprises Automation Ltd
Industrial Sewing Machines, Automation & Support