Before returning any goods to AE Sewing Machines, please review the checklist below. Returns must be authorised in advance and must meet the conditions outlined in our Return & Refund Policy and Terms & Conditions of Sale.

Following this checklist helps avoid refused returns, delays, or unexpected charges.

Step 1: Confirm the Item Is Eligible for Return

Before requesting a return, confirm that:

• The item is within the permitted return timeframe

• The item is unused and in fully resalable condition

• The item has not been installed, powered on, or modified

• The item is not a consumable or wear part

• The item is not a bespoke, customised, or specially ordered product

Items that do not meet these criteria may not be eligible for return.

Step 2: Check Packaging and Contents

Ensure that:

• The item is returned in its original packaging

• All accessories, cables, manuals, and components are included

• Packaging is undamaged and suitable for transport

Items returned incomplete or poorly packaged may be refused or subject to a restocking fee.

Step 3: Request Return Authorisation

All returns must be authorised before goods are sent back.

When requesting authorisation, be prepared to provide:

• Order or invoice reference

• Details of the item to be returned

• Reason for the return

Unauthorised returns may be rejected.

Step 4: Understand Costs and Charges

Before returning an item, be aware that:

• Return shipping costs are normally the customer’s responsibility

• Original delivery charges are non-refundable unless goods were supplied in error

• A restocking fee of up to 25% may apply in certain cases

Refunds or credits are only processed after returned goods are received and inspected.

Step 5: Prepare the Return Correctly

Once authorised:

• Package the item securely to prevent damage in transit

• Include proof of purchase or return reference

• Use a suitable carrier and retain tracking information

AE Sewing Machines is not responsible for damage during return transit.

Step 6: Know What Happens Next

After your return is received:

• The item will be inspected for condition and completeness

• Eligibility for refund or credit will be confirmed

• Any applicable deductions or charges will be applied

You will be notified once the process is complete.

Important Reminder

Returns are assessed in line with our Return & Refund Policy and Terms & Conditions of Sale.
Sending goods back without authorisation or outside the policy may result in refusal.

If you are unsure whether your item qualifies for return, please contact AE Sewing Machines before arranging shipment.

Why This Checklist Matters

Using this checklist helps:

• Avoid refused or delayed returns

• Set clear expectations

• Reduce unnecessary costs

• Ensure a faster and smoother return process

AE Sewing Machines aims to handle returns fairly, consistently, and in line with published policies.

Important notice

The information provided in this article is intended for general guidance only. Operating procedures, safety requirements, and compliance obligations may vary depending on the specific machine, configuration, application, and working environment. Always follow the instructions supplied with your equipment and ensure work is carried out by suitably trained and competent personnel.

To the fullest extent permitted by law, AE Sewing Machines shall not be liable for any loss, damage, or injury arising from the use of this guidance where equipment is used incorrectly, modified, or operated outside the manufacturer’s recommendations.

Need further support or looking to optimise your setup?

AE Sewing Machines offers technical support, servicing, genuine spare parts, upgrades, and automation solutions to help improve reliability, efficiency, and long-term performance.

If you require professional assistance, training, or would like to discuss service or support options, our team will be happy to help.

That's all for now, speak soon

AE Sewing Machines
Advance Enterprises Automation Ltd
Industrial Sewing Machines, Automation & Support