Welcome to the AE Sewing Machines Help Centre.

This page is designed to point you to the right information quickly, whether you’re setting up a new machine, troubleshooting an issue, or looking for parts or service support.

If you’re new here, start with the sections below — most questions are answered without needing to raise a support ticket.

New Machine? Start Here First

If you’ve recently received a machine from AE Sewing Machines, we recommend reviewing the following before powering on:

• Unboxing and First Checks
  

• Preparing Your Site for Installation
  

• Electrical and Air Requirements
  

• Initial Machine Setup Checklist
  

Correct setup prevents the majority of early issues and ensures your machine performs as intended.

Having a Problem with a Machine?

If your machine isn’t behaving as expected, check these sections first:

• Troubleshooting & Faults

• Machine Will Not Power On
  

• Thread Breaking or Skipped Stitches
  

• Unusual Noise or Vibration
  

Many common issues can be resolved in minutes by following the guides in this help centre.

If the issue continues, gather your machine model and serial number before contacting support, having your order number to hand is also really helpful — this allows faster diagnosis.

Looking for Spare Parts or Consumables?

For spare parts, needles, and consumables, visit:

• Spare Parts & Consumables

• Ordering Spare Parts from AE
  

Having your machine model and serial number ready will help us identify the correct parts quickly.

Maintenance, Servicing & Support

To keep your machine running reliably, review:

• Routine Cleaning and Maintenance
  

• Service Intervals and Inspections
  

Regular maintenance reduces downtime and extends machine life.
If you require servicing or technical support, our team is here to help.

Warranty, Repairs & Returns

For warranty and repair information, see:

• What Your Warranty Covers
  

• How to Submit a Warranty or Repair Request
  

Please include as much detail as possible when submitting a request to ensure fast resolution.

Shipping & Delivery Questions

If you’re asking:

• “Where is my delivery?”

• “What if my machine arrived damaged?”

Start with:

• Shipping & Delivery
  

• How we Securely Package your Equipment
  

• What to Do if Goods Arrive Damaged
  

Health & Safety Information

For safe operation and compliance, review:

• General Machine Safety Guidelines
  

• Emergency Stop and Safe Shutdown
  

Always follow safety instructions provided with your equipment.

Still Need Help?

If you can’t find the answer you need:

• Contact AE Sewing Machines Support

• Provide your machine model and serial number
  

• Ensure your provide us your order or invoice number

• Include photos or video where possible

This helps us resolve your enquiry as quickly as possible.

Tip for Faster Support

Before contacting us, have the following ready:

• Machine model
  

• Order or Invoice number

• Serial number

• Description of the issue

• Photos or short video if applicable

Clear information = faster support.

Important notice

The information provided in this article is intended for general guidance only. Operating procedures, safety requirements, and compliance obligations may vary depending on the specific machine, configuration, application, and working environment. Always follow the instructions supplied with your equipment and ensure work is carried out by suitably trained and competent personnel.

To the fullest extent permitted by law, AE Sewing Machines shall not be liable for any loss, damage, or injury arising from the use of this guidance where equipment is used incorrectly, modified, or operated outside the manufacturer’s recommendations.

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Need further support or looking to optimise your setup?

AE Sewing Machines offers technical support, servicing, genuine spare parts, upgrades, and automation solutions to help improve reliability, efficiency, and long-term performance.

If you require professional assistance, training, or would like to discuss service or support options, our team will be happy to help.

That's all for now, speak soon

AE Sewing Machines
Advance Enterprises Automation Ltd
Industrial Sewing Machines, Automation & Support