Before submitting a warranty claim, please review the checklist below. Providing complete and accurate information helps us assess your request efficiently.

Before You Submit

Please confirm that:

• The issue is not related to a consumable or wear part

• The machine has been used as intended and maintained correctly

• No unauthorised modifications or repairs have been carried out

Information to Include With Your Claim

When submitting a warranty request, please provide:

• Machine model
  

• Invoice number or order number

• Serial number

• Clear description of the issue

• When the issue first occurred

• Photographs or short video clips showing the problem, where possible

Clear visual evidence helps speed up assessment and reduces follow-up questions.

After Submission

Once your warranty claim is submitted:

• The information will be reviewed against the Warranty & Product Policy and Terms & Conditions of Sale

• You may be contacted for further information if required

• The claim will be assessed on a case-by-case basis

Important Reminder

Warranty applies to manufacturing defects under normal operating conditions.
Consumable and wear parts are excluded from warranty coverage, as these components are designed to wear during use.

Why Using the Checklist Helps

Using this checklist helps:

• Speed up warranty assessment

• Reduce back-and-forth communication

• Set clear expectations from the outset

AE Sewing Machines aims to handle warranty claims fairly, consistently, and efficiently in line with published policies.

Important notice

The information provided in this article is intended for general guidance only. Operating procedures, safety requirements, and compliance obligations may vary depending on the specific machine, configuration, application, and working environment. Always follow the instructions supplied with your equipment and ensure work is carried out by suitably trained and competent personnel.

To the fullest extent permitted by law, AE Sewing Machines shall not be liable for any loss, damage, or injury arising from the use of this guidance where equipment is used incorrectly, modified, or operated outside the manufacturer’s recommendations.

Need further support or looking to optimise your setup?

AE Sewing Machines offers technical support, servicing, genuine spare parts, upgrades, and automation solutions to help improve reliability, efficiency, and long-term performance.

If you require professional assistance, training, or would like to discuss service or support options, our team will be happy to help.

That's all for now, speak soon

AE Sewing Machines
Advance Enterprises Automation Ltd
Industrial Sewing Machines, Automation & Support