If you believe an issue with your equipment may be covered under warranty, a warranty claim or request can be submitted to AE Sewing Machines for assessment.

Providing clear and accurate information at the outset helps us review the request efficiently and determine the appropriate next steps.

Information Required for a Warranty Request

When submitting a warranty claim, please include the following information:

• Machine model and serial number

• A clear description of the issue being experienced

• Photographs or short video clips showing the issue, where possible

Visual information can be particularly helpful when assessing whether an issue relates to a manufacturing defect or normal wear.

What Happens After You Submit a Warranty Request

Once a warranty request is received:

• The information provided will be reviewed by our team

• The issue will be assessed against the Warranty & Product Policy and Terms & Conditions of Sale

• You may be contacted for further details if required

Each warranty request is assessed on a case-by-case basis.

Important Notes on Warranty Assessment

Warranty coverage applies to manufacturing defects under normal operating conditions.
Consumable and wear parts are not covered under warranty, as these components are designed to wear during normal use.

Use of equipment outside its intended purpose, incorrect installation, or unauthorised modification may affect warranty eligibility.

Why Providing Accurate Information Matters

Accurate and complete information helps:

• Reduce delays during assessment

• Avoid unnecessary follow-up

• Support fair and consistent warranty decisions

AE Sewing Machines recommends reviewing warranty terms before submitting a claim to ensure expectations are clear.

Need Clarification Before Submitting?

If you are unsure whether an issue is likely to be covered under warranty, our team can provide guidance before a formal request is submitted.

Important notice

The information provided in this article is intended for general guidance only. Operating procedures, safety requirements, and compliance obligations may vary depending on the specific machine, configuration, application, and working environment. Always follow the instructions supplied with your equipment and ensure work is carried out by suitably trained and competent personnel.

To the fullest extent permitted by law, AE Sewing Machines shall not be liable for any loss, damage, or injury arising from the use of this guidance where equipment is used incorrectly, modified, or operated outside the manufacturer’s recommendations.

Need further support or looking to optimise your setup?

AE Sewing Machines offers technical support, servicing, genuine spare parts, upgrades, and automation solutions to help improve reliability, efficiency, and long-term performance.

If you require professional assistance, training, or would like to discuss service or support options, our team will be happy to help.

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AE Sewing Machines
Advance Enterprises Automation Ltd
Industrial Sewing Machines, Automation & Support