This quick guide helps you determine whether an issue is likely to be covered under warranty before submitting a claim.

Likely to Be a Warranty Issue

An issue may be covered under warranty if:

• The fault appears to be a manufacturing defect

• The machine has been used under normal operating conditions

• The equipment has been installed and operated as intended

• The issue is not related to a consumable or wear part

If the fault appeared early in the machine’s life and is not linked to usage, it is more likely to be assessed as a warranty issue.

Unlikely to Be a Warranty Issue

An issue is unlikely to be covered under warranty if it involves:

• Consumable or wear parts (items designed to wear and be replaced)

• General wear and tear

• Damage caused by misuse or operation outside the machine’s intended purpose

• Incorrect installation or setup

• Unauthorised modification or third-party repair

• Damage caused by unsuitable materials, settings, or operating conditions

Wear parts are expected to degrade through normal use and are not considered manufacturing defects.

Still Unsure?

If you are unsure whether an issue may be covered, you can contact AE Sewing Machines for guidance before submitting a formal warranty request. Each case is assessed individually in line with our published policies.

Why This Matters

Understanding whether an issue is likely to be warranty-related helps:

• Avoid delays

• Reduce unnecessary claims

• Ensure faster resolution where warranty applies
  

Important notice

The information provided in this article is intended for general guidance only. Operating procedures, safety requirements, and compliance obligations may vary depending on the specific machine, configuration, application, and working environment. Always follow the instructions supplied with your equipment and ensure work is carried out by suitably trained and competent personnel.

To the fullest extent permitted by law, AE Sewing Machines shall not be liable for any loss, damage, or injury arising from the use of this guidance where equipment is used incorrectly, modified, or operated outside the manufacturer’s recommendations.

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Need further support or looking to optimise your setup?

AE Sewing Machines offers technical support, servicing, genuine spare parts, upgrades, and automation solutions to help improve reliability, efficiency, and long-term performance.

If you require professional assistance, training, or would like to discuss service or support options, our team will be happy to help.

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AE Sewing Machines
Advance Enterprises Automation Ltd
Industrial Sewing Machines, Automation & Support